Shipping Policy – Isabel & Olivia
Shipping Policy – Isabel & Olivia
At Isabel & Olivia, we are committed to providing all our customers with a fast and reliable shipping service. This policy outlines our delivery times, costs, and procedures to ensure a smooth and enjoyable shopping experience.
Delivery Times
Isabel & Olivia aims to dispatch all orders within 24 to 48 hours of purchase confirmation. Once shipped, orders are typically delivered within 5 to 14 business days.
Please note that delivery times may vary due to external factors, including weather conditions, busy seasonal periods, and customs processing.
Free Shipping
We are pleased to offer Free Shipping on all orders within New Zealand.
This reflects our commitment to providing a seamless and stress-free experience for our customers.
Dispatch and Logistics
All orders placed with Isabel & Olivia are dispatched directly from our international supplier. This allows us to reduce handling time and maintain careful quality checks before each item is shipped.
Order Processing
After placing your order, you will receive a confirmation email. Orders are processed and dispatched within 24 to 48 hours.
Once your order has been shipped, you will receive a follow-up email with your tracking details, so you can follow your parcel until delivery.
Order Tracking
All orders include tracking. You will receive a tracking number via email once your order has left the warehouse.
This allows you to check the status of your shipment through the carrier’s official website.
Questions and Support
If you have any questions regarding your order or our shipping policy, please do not hesitate to contact our customer care team:
📧 Support@isabeloliviaqueenstown.com
Our team will respond to your enquiry as quickly as possible.
Limitations and Exceptions
While we aim to meet our estimated delivery times, certain factors beyond our control may occasionally cause delays. These include customs clearance, severe weather conditions, and other unforeseen circumstances.
We appreciate your understanding in such situations.
Summary
Isabel & Olivia strives to provide a reliable and thoughtful shopping experience, with delivery you can trust.